The preparation of the development is not the responsibility of ROPUK After-Care who are a property management company acting for the owner. ROPUK After-Care management teams tend to have high visibility when working on the developments and sometime assumptions are made they are responsible for all matters on-site; this is not the case. However, there is a clear division in responsibility as when it comes to management of the common facilities, gardens, pathways, lifts, staircases and amenities, such as swimming pools, restaurants, etc. This is the site management function.

ROPUK After-Care has no responsibility for the common facilities on-site. There are however occasions that due to our presence on-site we identify issues and bring them to the attention of the Site Management Company on behalf of our contracted owners. ROPUK After-Care staff work very closely with the Site Management Company staff to ensure the developments are run and maintained to a high standard.

Whenever there are faults noticed or work that needs doing to maintain the development ROPUK After-Care staff are there to escalate the details to the site management teams to carry out any work necessary. It is this close working relationship that provides the holiday makers with the confidence to place bookings through ROPUK After-Care or with owners directly.

In addition, ROPUK After-Care on our owners behalf meets with the site management team on a regular basis to discuss the development and how it is operating; with actions arising recorded during the meeting and these are followed up until completed to our satisfaction.